For this one-hour online seminar, CCMA CEO, Leigh Hopwood will be joined by a panel of industry leaders, including Paul Carradice, Director of Contact Centre at Hidden Hearing, that will debate the challenge and share some of the strategies and approaches that they have adopted to increase trust with their customers through the contact centre.
https://www.ccma.org.uk/members/events/building-trust-in-your-brand-through-customer-contact/